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http://hdl.handle.net/10609/149342
Title: | Management, Altruism, and Customer Focus as Drivers of Corporate Social Responsibility in Tourism Intermediation |
Author: | Garay, Lluis Gomis López, Joan Miquel González-Reverté, Francesc |
Citation: | Garay-Tamajón, L., Gomis-López, J.M. & González-Reverté, F. (2017). Management, Altruism, and Customer Focus as Drivers of Corporate Social Responsibility in Tourism Intermediation. Tourism Analysis, 22(2), 255-260. doi: 10.3727/108354217X14888192562528. |
Abstract: | Through a sample of 119 travel agencies located in Catalonia (Spain), this study establishes the existence of three different profiles of agencies defined by their managers’ Corporate Social Responsibility (CSR) motivations (Management, Altruism and Customer Orientation). These profiles present diverse business characteristics and different CSR behavior. In this regard, belonging to the Altruism factor is correlated with the implementation of three types of CSR measures (environmental, social and economic). |
Keywords: | corporate social responsibility intermediation small and medium enterprises altruism |
DOI: | http://doi.org/10.3727/108354217X14888192562528 |
Document type: | info:eu-repo/semantics/article |
Version: | info:eu-repo/semantics/acceptedVersion |
Issue Date: | 1-Jun-2017 |
Publication license: | NO |
Appears in Collections: | Articles Articles cientÍfics |
Files in This Item:
File | Description | Size | Format | |
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Garay_TourismAnalysis_management.pdf | 399,23 kB | Adobe PDF | View/Open |
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