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http://hdl.handle.net/10609/150524
Title: | Análisis de la comunicación en el paciente crónico hospitalizado y la mejora de su experiencia |
Other Titles: | An analysis of the communication in hospitalized chronic patients and the improvement of their experience |
Author: | Marca, Guillem Frigola Reig, Joan Compte-Pujol, Marc |
Citation: | Marca-Francés, G. [Guillem], Frigola-Reig, J.[Joan] & Compte-Pujol, M.[Marc]. (2019). Análisis de la comunicación en el paciente crónico hospitalizado y la mejora de su experiencia. El profesional de la información, 28 (2). doi: 10.3145/epi.2019.mar.21 https://doi.org/10.3145/epi.2019.mar.21 |
Abstract: | American hospital audits include patient experience and information between health providers and patients. An effective communication promotes stronger relationships between patients and professionals, impacting on the quality of care. We analysed the most important communication elements and moments for patients during their hospitalization, as a consequence of an exacerbation of their chronic disease. Focus groups and in-depth interviews were conducted to 30 admitted patients between 54 and 86 years old. The results identify doctors and nurses as the most effective interlocutors for the transmission of information, establishing differences. Important moments were the admission, before the diagnostic tests and discharge, and the topics of interest are diagnosis and symptoms. Written contents enable to get more information compared to oral transmission because they allow multiple readings. |
Keywords: | health information medical information health communication relationship doctor-patient information transmission patient experience patient perception hospitals chronic diseases interviews focus groups health literacy healthcare |
DOI: | https://doi.org/10.3145/epi.2019.mar.21 |
Document type: | info:eu-repo/semantics/article |
Version: | info:eu-repo/semantics/publishedVersion |
Issue Date: | 1-May-2019 |
Publication license: | http://creativecommons.org/licenses/by/4.0/es/ |
Appears in Collections: | Articles Articles cientÍfics |
Files in This Item:
File | Description | Size | Format | |
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Compte-Pujol_PI_Analisis.pdf | 2,61 MB | Adobe PDF | View/Open |
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