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http://hdl.handle.net/10609/74526
Title: | La atención a la ciudadanía. Novedades y aspectos destacados con la entrada en vigor de la Ley 39/2015 y 40/2015 |
Author: | Herrera González, Pablo Roberto |
Director: | Borge, Rosa |
Tutor: | Portugal Brugada, Albert |
Others: | Universitat Oberta de Catalunya |
Abstract: | This paper contents an analysis about citizens services¿ new developments and highlights after the entry into force of both Law 39 2015, 1 October, Common Administrative procedure of public administrations and Law 40/2015, 1 October, of Legal Regime of the public Sector. The objective is to analyse in a theoretical, legal but mainly functional way what are theses changes and how are they going to affect procedures where Citizens and Administrations intervene. Moreover, the report contents a practical assessment, analysing a concrete procedure and doing a comparison after and before the entry into force of the previously mentioned laws. The final purpose is to conclude if e-administration has had a substantial impact in the Citizen-Administration relationship. |
Keywords: | citizens citizen services e-administration public administration |
Document type: | info:eu-repo/semantics/masterThesis |
Issue Date: | 24-Jan-2018 |
Publication license: | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
Appears in Collections: | Treballs finals de carrera, treballs de recerca, etc. |
Files in This Item:
File | Description | Size | Format | |
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pherreragonTFM0118memoria.pdf | Memoria del TFM | 1,73 MB | Adobe PDF | View/Open |
pherreragonTFM0118presentación.pdf | Presentación en ppt del TFM | 2,45 MB | Adobe PDF | View/Open |
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